I'm now homeless and need to cancel
Hi there, I've been evicted by my landlord (a Section 21 no-fault eviction), and had to move out. I'm now homeless, and am sofa-surfing with friends and relatives. I contacted Virgin Media on Twi...
Forum Discussion
Hi, I am also about to be made homeless due to a no-fault section 21 notice eviction, and have just been told by Virgin that despite these circumstances I am going to be charged an early cancellation fee – all because I quite obviously can't take my broadband contract on to connect up while I live on people's sofas. The agent I just spoke to told me there is no recourse to have this fee waived even given the circumstances – is this true, even with proof from the landlord? If this is the case it is shameful on Virgin's Media's part.
Refer to this recent topic which may be helpful.
Hopefully the VM forum team will be able to assist in a similar way. They normally reply within a few days.