Forum Discussion
Hi, I am also about to be made homeless due to a no-fault section 21 notice eviction, and have just been told by Virgin that despite these circumstances I am going to be charged an early cancellation fee – all because I quite obviously can't take my broadband contract on to connect up while I live on people's sofas. The agent I just spoke to told me there is no recourse to have this fee waived even given the circumstances – is this true, even with proof from the landlord? If this is the case it is shameful on Virgin's Media's part.
- goslow2 years agoAlessandro Volta
Refer to this recent topic which may be helpful.
Hopefully the VM forum team will be able to assist in a similar way. They normally reply within a few days.
- Kain_W2 years agoForum Team (Retired)
Hi mdjobst,
Thanks for your post and welcome to the community.
So sorry to hear about your current change in circumstances.
So we can assist with this matter please expect a PM from myself.
The message will appear within the envelope icon.
Regards,
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