Forum Discussion
Did this get sorted? I’m in the exact same situation
I hope you find somewhere soon
- Tom_W13 years agoForum Team
Hi kornsteven thanks for your post here.
I know we communicated yesterday through PM originally, so don't worry I'll respond to your latest PM as soon as possible.
Many thanks
- Gabyheaven3 months agoSettling in
Hi Tom can you please help me I’m in the exact same circumstance have been given a section 21 and am homeless but am being refused to waive the cancellation fee as they say it’s not possible despite my circumstances
- Tom_W13 months agoForum Team
Hi Gabyheaven thanks for contacting us although we're sorry to hear of your concerns raised.
I'd like to look into this for you so please allow me to send you a PM so I can help further.
Kindly respond directly when you can!
Many thanks
- Proffbollo2 years agoJoining in
Did this get sorted for you because this forum doesn't seem to give any answers
- Robert_P2 years agoForum Team
Hello Proffobollo
Sorry to hear of the change in circumstances and the problems this is causing, we appreciate you taking the time to raise this via our forums and welcome to the community, wo just wish it was under better circumstances.
In regards to Early Disconnection Fee's these are applicable in all cases depending on the circumstances. More details on these can be found here, we appreciate this may not be something your comfortable with discussing via a forum but if you have more questions please feel free to ask.
Rob
- kornsteven2 years agoTuning in
You might want to be consistent with your customers, you did it for me with proof, I certainly hope you do it for this customer too… or that is a bad showing on virgin treating customers differently
- kornsteven2 years agoTuning in
Yes my contract was cancelled without fee, had to prove my homelessness with my notice from my landlord
- Robert_P2 years agoForum Team
Hello kornsteven,
Thanks for posting regarding your experience in similar circumstances, as mentioned in my response to the post, it depends on the circumstances but if similar to yours we would look into this further to potentially waive these.
Rob
- Gabyheaven3 months agoSettling in
I am in the exact same circumstance been given a section 21 and am homeless but am being refused to waive the early cancellation fee of 303£ despite me having no way of affording this! It’s so inconsistent how do I receive proper help please Virgin?
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