Forum Discussion

Nel13's avatar
Nel13
On our wavelength
3 days ago

I think my contract has been downgraded incorrectly can someone help?

My contract is coming to an end. Yesterday I phoned retention team and agreed something new. The documents came through today and show a different, worse product. Can someone help please? I don't want to fight through 30 mins of phone menu to try to speak to someone. 

 

 

The email says 

Your new package now includes:

Broadband: Volt M500 Broadband

We've removed:

Broadband: Volt Gig1 Broadband

 

For context I said I wanted 1gig and did not want to change my broadband speeds. 

2 Replies

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    3 days ago

    Hello Nel13

     

    Sorry to hear of the package issues since contacting the team, we appreciate you raising it here via the forums for us to assist further.

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.