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Geraldine-45rg7's avatar
Geraldine-45rg7
Joining in
29 days ago

I need to talk to a human please.

I have been around and around trying to talk to a human. A. about my bill and B. concerning the old old hub/box 9 yrs old they want back or I get charged £40 for  A, I have no where to send it to and no offer of help sending it back.  

I was cut off for 1 week and a half no connection at all so no phone to call, I got my next bill no compensation for loss of service at all. I was also cut of a week later.

I had a letter to say bill going up but not by how much if I cant afford it I cant pay it I'm a pensioner now. Please virgin contact me or I'm chucking the towel I'm not ringing any more iv had enough.

 

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    29 days ago

    Thanks for reaching out to us Geraldine-45rg7, and a very warm welcome to our Community Forums!

    Sorry to hear of the issue with the recent bill, and the need to return equipment to ourselves.

    Check out the envelope in the top right hand corner and I'd be happy to have these matters attended to for you.

    Thanks,

    David_Bn