I need to speak to VM about an issue but I simply cannot get in touch with them?
So this is a bit of a terrible cycle to be in. Over a month ago I signed up with VM. They sent an engineer out to install a line but the engineer informed me that he'd need to come back another day because he could only install it into one room that was, at the time, not accessible.
I got a text telling me that the engineer would come to the property on the Monday but they never showed up.
Now VM are still hounding me for bill payment yet they are expecting me to pay for services that I cannot even access?
Whenever I try to live chat with them, I wait for over 2 hours and never actually speak to anyone. I try to call them to talk about the situation but, in a nutshell get "please pay your bill. bye!" from their automated system.
Oh I will gladly pay my bill once I can actually speak to a real person and get all of this sorted out, but VM is hiding behind an automated system. I am categorically refusing to pay my bill until they speak to me and get an engineer out so that I can access the thing that they are demanding money for.
Is there any way that I can contact them and get through to an actual person? I tried live chat again and it said "our team are taking a well earned rest.. see you at 8am! 🥱" A "well earned rest from WHAT?" You never answer the live chat! I swear the live chat team have the easiest job in the world. They probably just clock in, sit there all day ignoring live chat, then clock out.
So far they are wanting £130 from me yet I haven't even been able to use the services and I'm not going to pay them until they allow me to speak to an actual person, in order to fix this issue.
If they don't get this sorted, I'll be taking them to OfCom.