I have not received the welcome email, therefore I cannot register with virgin media online,I called costumer services and they cannot help me,they are asking for my security password which I dont remember. Help please
Hi Anafawi 👋 Welcome to the community forum!
Sorry to hear you are having some difficulties registering with My VM 👉 https://www.virginmedia.com/identity/register .
Are your services active and installed? It's not uncommon for there to be issues registering with My VM until your services are active and installed - and you may not have full functionality of the app until your first bill is generated.
That being said, we are having some issues with My VM at the moment - the team behind the scenes are working to get this fixed ASAP! 🤞 Thanks for your patience in the meantime.
Please keep us posted, and we can let you know if the issues are still ongoing, or offer further support if needed. 🌞
