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Emilydan9486's avatar
Emilydan9486
Just joined
2 years ago

I entered my email wrong on sign up

Hiya when my daughter registered for her  virgin media account management online  she entered the Incorrect email and now she can't log in as she can't assess the email how can I change this for her please

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Emilydan9486 👋 welcome to the community forum! Thanks for posting. 

    Sorry to hear about the incorrect email being used when registering for My VM 👉 virg.in/myVM . 

    To update the email address and send a new verification link, we will need to send you a PM to confirm a few account details. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞

    • Bigandstony's avatar
      Bigandstony
      Joining in
      8 months ago

      Hi.  I have the exact same issue.  I entered my 3rd party email address incorrectly on signup and now can’t register my account.  Did you get this issue resolved? 

      Thank you in advance, Lee

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        8 months ago

        Hey Bigandstony,

        Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email and online account registration. 

        I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
        Kind Regards,
        Steven_L