Forum Discussion

adamcook807's avatar
adamcook807
Joining in
11 months ago

I can't register my account

When I try and register my account, I get emailed a link but upon clicking it, it tells me the link has expired. From the same web page where it tells me my link is expired, I can request a new link, but it's the same experience in a loop.

I just tried again, and I didn't receive a verification link via email at all. I also tried "forgot your password" but also did not receive an email to generate a new password.

I can see lots of other people on your forums complain about an identical experience. You DM the person to resolve and get them set up. Can someone do this for me so I can complete the sign up process?

It might be worth investigating the root cause and sharing the feedback with the team who own the sign-up process to create a better customer experience.

  • Arissa_H's avatar
    Arissa_H
    Forum Team
    11 months ago

    Hi Adamcook807 👋🏼.

    Thank you for posting, welcoming you with big virtual arms onto our community forum 🤗.

    Sorry to see you are having issues with registering your account and the link isn't working ☹.

    Please make sure you are using the same email you used to register with us.  

    Please can you confirm you are having the same issue whilst trying to do it through our app?

    I can further investigate this 🧐 and see what we can do, I will have to private message you. 

    Please watch out for the envelope ✉.  

  • adamcook807's avatar
    adamcook807
    Joining in
    11 months ago

    Yes, I'm using the same email address I signed up with and it's the same experience via the app.