I can't login to my account

Sorry, we can't sign you in just now

Don't worry, it's just a quick pause to help keep your account safe.

Instead:

• Use a device you've signed in on before

• Try again from a familiar connection

• If you're on a VPN, switch it off and have another go

Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

I see this error, I'm in the UK. I'm not on VPN, and I connected throught Virgin Media internet. How it can be fixed?

Additionally, I would like to say that bot on support phone number (0345 454 1111) is absoulte disrespect to customers. If I hear it again, I will cancel my package immediately.