Forum Discussion

Glitzy's avatar
Glitzy
Just joined
8 months ago

I can't login / get through to CS as never set up memorable word over the phone

Hi everyone 

Dire situation here. I've been charged double for my broadband. I set it up over the phone. I never received am email confirmation about my account. So can't login. I don't have a memorable word so cant get passed the automated voice to talk to a human. Need this sorted please. Currently my experience of Virgin CS is terrible.

 

Thanks alot 

  • Akua_A's avatar
    Akua_A
    Forum Team
    8 months ago

    Hi Glitzy 

    Welcome to our community forums and thank you for your first post. Sorry to hear you are having multiple issues as a new customer. This is not the level of service we look to provide and we want to best help. To best help, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

    Thanks,

  • emmabertie's avatar
    emmabertie
    Joining in
    6 months ago

    Did you manage to sort this out? Im having the same problem- nightmare