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Glitzy's avatar
Glitzy
Just joined
11 months ago

I can't login / get through to CS as never set up memorable word over the phone

Hi everyone 

Dire situation here. I've been charged double for my broadband. I set it up over the phone. I never received am email confirmation about my account. So can't login. I don't have a memorable word so cant get passed the automated voice to talk to a human. Need this sorted please. Currently my experience of Virgin CS is terrible.

 

Thanks alot 

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  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    11 months ago

    Hi Glitzy 

    Welcome to our community forums and thank you for your first post. Sorry to hear you are having multiple issues as a new customer. This is not the level of service we look to provide and we want to best help. To best help, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

    Thanks,

  • emmabertie's avatar
    emmabertie
    Joining in
    9 months ago

    Did you manage to sort this out? Im having the same problem- nightmare