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quantock5's avatar
quantock5
Joining in
5 days ago
Solved

I cancelled my tv 360 but just got a massive bill.

About two weeks ago I spoke on the phone to virgin and explained I need to drop th tv360 as I can no longer afford it due to the putting up my contart from £63 to £195. Im a pensioner in my seventies and feeling the pinch financially. Today they have billed me £170 and all I asked to keep was my broad band and landline. They really are an appalling company to deal with. Im now going to have to battle to get through to someone to speak to. So annoyed.

  • Gareth_L's avatar
    Gareth_L
    19 hours ago

    Thanks for your time and patience over the last week quantock5 

    Glad we've been able to get everything resolved for you.

    If you do need anything else? We're only a message away.

    Gareth_L

2 Replies

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    19 hours ago

    Thanks for your time and patience over the last week quantock5 

    Glad we've been able to get everything resolved for you.

    If you do need anything else? We're only a message away.

    Gareth_L

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    5 days ago

    Hello quantock5.

    Thanks for your post. 
    Sorry to hear about the bill increase after your cancellation of the 360 service.

    As a rule, we tend not to deal with package changes or billing on here. However, as you've mentioned, you're feeling the pinch and have retired. I would like to get everything sorted for you.
    If you don't mind, I’ll need to send you a private message to pass security. 
    If you can check the logo top right of your screen that would be great. 
    Regards     
    Gareth_L