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JusttTokyo's avatar
JusttTokyo
Just joined
18 hours ago

I can’t access my virgin media account

I recently ordered a broadband router and I can’t access my virgin media account, my last name isn’t on my welcome email, nor is it on my billing email. I’ve tried to use different variations on the name my ebill shows however none have worked 

2 Replies

  • Hi JusttTokyo 

    Thanks for posting and welcome to the community. 

    I'll send you a PM now to assist further.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    The account may not be available until the service is connected. Have you be given an installation date?