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Mehmet222's avatar
Mehmet222
Just joined
21 hours ago

I’m still waiting for a reply from the Sunderland complaints department

Hi everyone,

I’m still waiting for a reply from the Sunderland complaints department after cancelling my Virgin Media contract in April. Everything was returned unopened and unused, but I’ve had no confirmation or refund since.

Has anyone else had the same issue with long response times or missing confirmation emails from Virgin? Any advice would help.

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    14 hours ago

    Hi Mehmet222 

    Thanks for posting and welcome to the community. Sorry to hear you've not heard anything regarding your case. I'll send you a PM now to assist further.