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Jordipuss's avatar
Jordipuss
Joining in
2 days ago

Hub 3 Overheating

I have had Hub 3 for many years with no issues.Now I have a solid red light on for almost 2 weeks.Hub itself is very warm to the touch.It has nothing around it blocking anything.I have done everything as instructed..I have disconnected from power and reset but it makes no difference,light comes back red.I am a lone female senior citizen and really concerned of fire risk.How can I get this hub swapped out/replaced.

1 Reply

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 days ago

    Thanks for reaching out to us Jordipuss, and welcome back to our Community Forums!

    Sorry to hear of the issues you've been experiencing with the red light on your hub and this feeling very warm to touch.

    Check out the envelope in the top right hand corner for a private message from me, and I'll be on hand to assist you with getting this swapped out for a like for like replacement.

    Thanks,

    David_Bn