Forum Discussion

J_Thomas's avatar
J_Thomas
Settling in
2 months ago

How to obtain my account no. and area reference?

Hi,

I've recently joined VM and due to an issue with the sales rep entering my email address incorrectly when placing the order. I haven't received my welcome pack, so I've been unable to check when my equipment is arriving as well as accessing other useful information.

Would anyone be able to tell me what my area reference could be? [REMOVED]

I've been on the phone and chats multiple times with VM agents and I cannot get any sense from them and if I'm being brutally honest the BT/EE customer service was much better before I made the switch.

1 Reply

Sort By
  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    31 days ago

    Hi J_Thomas 👋 welcome to the community forum! Thanks for posting. 

    Sorry to hear these concerns about your contact details from signing up. 

    We'd need to locate the account privately, and clear security so we can help get these updated for you and ensure you receive any documentation moving forward. I will send you a PM to confirm a few details and offer further support with this. 

    You can find the PM in your Inbox in the top right corner of the page. 📩 Thanks for your patience in the meantime! 🌞