Forum Discussion

xw0's avatar
xw0
Joining in
10 months ago

How to get my bills older than 12 months?

Hi,

Does anyone know how to get my bills older than 12 months? I searched some messages and it seems I need to pay for this. What specific should I do to get the bills?

Many thanks!

3 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    10 months ago

    Hi xw0 👋 Thank you for your query and welcome to the Virgin Media Community 😀

    We hold copies of your bills for up to 24 months and it'd cost £2 per copy of any bill produced over 13 months ago.

    Do you require copies of bills within the 24-month timeframe or are there some you need going further back?

    Please pop back us at your earliest convenience.

    Regards,
    Daniel

    • xw0's avatar
      xw0
      Joining in
      10 months ago

      Hi Daniel,

      Thank you. I need the 12 bills of over 13 months ago. Please instruct me how to do that.

      Many thanks.

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team
        10 months ago

        Thanks xw0,

        So I can help with this I've popped you over a private message, to get a few more details from you.

        Alex_Rm