Forum Discussion

00Jwhittle's avatar
00Jwhittle
Joining in
2 years ago

How to follow up with a complaint

HI,

Does anybody know how to follow up with a complaint. They have just got back to me regarding a complaint on the price of a contract i just renewed. 

The email says to get in touch with live chat if i need anything else which doesn't seem right. 

Do i just start a new complaint with my reply?

Thanks

Jon

complaint

7 Replies

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Jon, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    Raising a new complaint will only result in the new one being closed as a duplicate so don't do this. Instead you can either reply to the email directly, or you can get in touch with the teams if you're unhappy with the resolution provided. 

    You can do this by speaking to them on 150 / 0345 454 1111 or via WhatsApp on 07305327112. You can also use the link they've provided for Live Chat. 

    Let us know if you need further support 😊

    Thanks, 

    • filthycelt's avatar
      filthycelt
      Tuning in
      2 years ago

      Your live chat isn't working.  Your phones take a long time to answer.

    • 00Jwhittle's avatar
      00Jwhittle
      Joining in
      2 years ago

      I have replies to the complaint resolution a while ago. I have had no reply at all. Not even a confirmation to say you have received my email. 

      highly frustrating.  

      • DavidGill666's avatar
        DavidGill666
        Joining in
        2 years ago

        Good Morning, have you had any luck regarding your complaint? I am too having the same issue, they are stalling me. In my case I had incorrect wiring completed by a virgin engineer, this lasted for three months and oblivious to this I paid three months bills as they arrived, after struggling with Wi-Fi connection for three months and paying for boosted endlessly around the house, a different engineer came out as we confined. This engineer found the fault immediately, the wires were connected incorrectly, he fixed it and reported back to his management. Yet I have not been refunded for the three months . This happened before Christmas 2023 . 

  • RandoUser's avatar
    RandoUser
    On our wavelength
    2 years ago

    I've raised a complaint regarding my issue on 29/03: https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Email-contract-renewal-offer-has-not-been-actioned/td-p/5496365

    3 replies so far all just saying the same thing, ignoring evidence I provided (at their request), ignoring requests for a deadlock email.

    I've put the complaint reference on this forum twice now and both posts have disappeared without notice...

    My latest reply from the 'Resolutions Team' was at 5:55am today so I guess they've got complaints outsourced also...