How to cancel account
Virgin seem to make it V V difficult to actually cancel anything. I have looked and looked but can find no contact telephone. Can anyone provide me with said number
[MOD EDIT: Subject title changed for clarity]
Forum Discussion
3 Replies
That's deliberate of course. They don't want you to cancel anything.
If you only want to change part of your contract, phone CS and take to option 'thinking of leaving us'. You can argue with them for what you want, but they will make it diffcult for you.
If you want to cancel completely, send a recorded delivery letter to
Virgin Media,
Sunderland,
SR43 4AARemember to include your account number, address, full name and phone number in your letter
cheeseboard wrote:Virgin seem to make it V V difficult to actually cancel anything. I have looked and looked but can find no contact telephone. Can anyone provide me with said number
You can contact VM by calling 150 from a VM landline or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.
If you don't want to be tied up on the phone you could also you can text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112.This often takes 4-6 hours- phone calls take priority.
You can also cancel using the good old fashioned Royal Mail. If writing include all of your account details and send it by registered (signed for) post to
Virgin Media Sunderland SR43 4AA
You can also try the online chat messenger located on the right hand side of the following page (you need to ensure pop ups are enabled)
Well this is where all of those Sunderland-bound postal cancellations end up and by the looks of things Virgin Media Ltd does not regard this office as its jewel in the crown...
