Forum Discussion

AhmedSaeid's avatar
AhmedSaeid
Joining in
24 days ago

How long I have to wait to get the hub?

Hi

I join virgin media on 16th May 2025 (Contract summary sheet number): 100329622607 since then I have not received anything from VM. How long I have to wait to get the hub?
Thank You

3 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    From placing an order to go live for us took about 1 month.

    Be wary of crazy optimistic go live dates they are unlikely to happen. 

    We overlapped Plusnet and start of the VM service by a couple of months to avoid being without an internet connection. 

  • Hi AhmedSaeid 

    Thanks for posting and welcome to the community. Sorry you've not heard back.

    I'll send you a PM now to assist further.

  • Hi AhmedSaeid

    Thanks for joining us on PM.

    Just to update the thread, this was resolved via the PM.

    Best wishes.