How long I have to wait to get the hub?

From placing an order to go live for us took about 1 month.

Be wary of crazy optimistic go live dates they are unlikely to happen. 

We overlapped Plusnet and start of the VM service by a couple of months to avoid being without an internet connection. 

Hi AhmedSaeid 

Thanks for posting and welcome to the community. Sorry you've not heard back.

I'll send you a PM now to assist further.

Hi AhmedSaeid

Thanks for joining us on PM.

Just to update the thread, this was resolved via the PM.

Best wishes.