Forum Discussion

kittykat's avatar
kittykat
On our wavelength
12 months ago

How do I get Netflix £4.99 package through Virgin?

I have Netflix as an extra on my package.  I was on the £6.99/mth one which is no longer available to new customers. Since Virgin kindly cancelled it / failed to adjust it to correct the collection amount to reflect the recent increase around Sept / Oct, I'm now only being offered the £10.99 Stsndard package or the £17.99 premium package on channel 204 when I try to reactivate it.  How do I get the £4.99 one?  It's not worth £10+ to me.  Given that this was not cancelled by me, I'd hope that I would have more flexibility when simply trying to reinstate it.  Thanks.

 

  • Hosay299's avatar
    Hosay299
    Fibre optic
    12 months ago

    Hi can i ask u could get vm to add it on ur account at that price or u could do it on it own ??

    have u tried getting it via ur vm account area as said here 

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    12 months ago

    Hello Kittykat.

    Thanks for your post regarding the Netflix charges.

    If you are able to set up a new Netflix account separately  they do have a standard bundle at £4.99. Once you have registered the new account online. You can then log in to channel 204 with your details and view Netflix through your box.

    Gareth_L

    • kittykat's avatar
      kittykat
      On our wavelength
      12 months ago

      Thanks - I thought I was obliged to get Netflix through Virgin but I'll see if I can do that. 

      • Kath_P's avatar
        Kath_P
        Forum Team
        12 months ago

        Hi kittykat, 

        Thanks for coming back to us on this. The £4.99 plan is not available to add via Virgin Media so if you want this package, you would need to take this with Netflix directly. 

        Keep us posted on how you get on and if you need anything else, you know where we are. 

        Thanks,