How can I turn on ebilling, no option to do so via app or website?

Question

I see this is a common problem and I am unable to resolve it either.&nbsp;&nbsp;&nbsp;

Sabrina_B · Answer

Hi finnboy 👋.
 Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that you are having issues with EBilling. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 &nbsp;
Thanks.
 &nbsp;
Sabrina

finnboy · Answer

So I've sent PM's but no solution in sight.

This is verging on the ridiculous. It cant be sorted out over the phone apparently, no option to change it on the app/site... and ghosted on the PMs.

It really shouldn't be this difficult Virgin Media.

Kath_P · Answer

Hi finnboy,&nbsp;
Checking here we can see that Sydney replied to your PM Yesterday at 8:08 AM. We've not had any replies since. Please double check your inbox for her message and reply back 😊
Thanks,&nbsp;

finnboy · Answer

Only 2 messages in my inbox, last from 3 days ago.&nbsp;Both messages were from Sabrina_BNothing since then I'm afraid.

Kath_P · Answer

Hi finnboy,&nbsp;
Checking again here, it's only 2 messages that have been sent to you. We recieved a reply from the first one, which prompted the second. If you reply to the latest one from Sabrina, with the answer to the questions she's asked, she'll be back in touch with you then.&nbsp;
Many thanks,&nbsp;

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How can I turn on ebilling, no option to do so via app or website?

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