YesButNoBut
6 months agoJoining in
How can I respond to an open complaint?
I am experiencing the same issue.
I receive an email from Virgin Media asking me to respond to an open ongoing complaint via scanning a QR code which looks as if it goes to a WhatsApp address. First of all, I don't have a phone that allows me to add or use apps such as WhatsApp, and secondly, I have asked specifically for Virgin Media to email me.
I agree that it's as if Virgin have deliberately made it as difficult as possible to track and respond to open complaints.