Forum Discussion
YesButNoBut
7 months agoJoining in
Thank you.
The problem is I specifically asked for the issues to be resolved via email or post and NOT phone — the complaint form itself asks "How would you prefer us to contact you" and I selected email there, too. And then I get an email saying VM tried phoning (!) and couldn't reach me, and the only way I can get back is to open a new complaint about the original complaint! There is no logic to any of it, let alone an actual resolution.
David_Bn
7 months agoForum Team
Thanks for coming back to us YesButNoBut, and I'm sorry to hear that the response to your complaint has not come through to you via the preferred methods.
Check out the envelope in the top right hand corner and I'd be happy to pick this up for you and have this worked on for you.
Thanks,
David_Bn
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