Forum Discussion

Eamon5050's avatar
Eamon5050
Joining in
2 years ago

Hi I am trying to reconnect my broadband after disconnection for unpaid bill. Bill was paid how do I get

Hi I am trying to get my broadband reconnected after disconnection for a paid bill. Bill is now paid. Having no joy with your chat bot. 

 

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    2 years ago

    Hi Eamon5050,

    Thanks for posting and welcome to our community 🙂

    Sorry to hear you're services are still restricted. How did you make the payment? If paying online/ over the phone it can take up to 24 hours. For pay point payment it can take up to 3 days.

    Have you paid the minimum amount to bring the account up to date?

    Alex_Rm

    • Eamon5050's avatar
      Eamon5050
      Joining in
      2 years ago

      Hi Alex

      I have got reconnected with new account but the app still has old account how to clear or delink old account on app

      • Steven_L's avatar
        Steven_L
        Forum Team
        2 years ago

        Thanks for coming back to us Eamon5050, have you registered your new account on the My VM site yet?

        Kind Regards,

        Steven_L

  • Eamon5050's avatar
    Eamon5050
    Joining in
    2 years ago

    Hi can anyone help I had my broadband disconnected months ago and I recently set up new account but can not update app to my new account.  My head dizzy with your chatbots

     

    • Adri_G's avatar
      Adri_G
      Forum Team (Retired)
      2 years ago

      Hi, Eamon5050.
      Thanks for taking the time to join our help forums recently and for your post here, glad to have you on board! 🙂

      We're sorry to hear of this issue with your online account after this long disconnection in between, we'd love to help out.

      Can you tell us what you've tried so far to fix this and if you've attempted to remove and re-install the MyVM App and see if you can register for a new account (using the new acc. info and the email you're registered with)?

      Let us know if this helps, if you still get an error it would be also helpful to post a screenshot where we can view this and advise more from there.
      Best regards,

  • Eamon5050's avatar
    Eamon5050
    Joining in
    2 years ago

    Can anyone help I have a new account and can not log in to online account or app as it keeps logging into old disconnected account. Anyone help go around in circles with so called customer service chatbots. 

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      2 years ago

      Hi Eamon5050, thank you for your post.

      We're sorry to hear about the problems you've been having 😔

      In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

  • Eamon5050's avatar
    Eamon5050
    Joining in
    2 years ago

    This is a joke of a company. Spent a week on appalling customer service chat bots. Community hub messaging to get my account updated but still no joy. Worst service there is. No other option but to cancel contract and look for another provider.