Help please I am being overcharged

Question

May this year I began with a downgraded contract—broadband and phone only/weekend calls—at a reduced monthly fee [having discarded the tv stuff]

Alas, I found myself profoundly unwell with leukaemia around that time, as such I was unable to keep a close eye on the ball, with the result that yesterday I noticed I was still being billed at the former rate: the higher charge that included the television.

Attempts at contacting VirginMedia to alert them to the error have failed. I am unable to contact them via dialling 150. If anyone has any ideas I would be grateful if you might share them here

.

Cardiffman282 · Answer

VM does do international call bolt ons https://www.virginmedia.com/landlineIf WhatsApp doesn't work for you.

unisoft · Answer

After reading this thread I wasn't sure whether it was ringing into VM to sort contract out, or about international calls via landline generally.You can ring VM from a mobile using local call rate (normally free out of any tariff that has inclusive minutes) on 0345 454 1111 if your landline not working or non VM landline.From abroad, this number is supposed to work: +448000522164

Hoggo · Answer

Having taken a closer look, the charges vary and I am assuming this must be phone charges* … as I had inadvertently continued to use the landline midweek&nbsp;*I phone Australia now and again

Hoggo · Answer

Thank you. Grateful 👍&nbsp;

Hoggo · Answer

Many thanks 👍

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Help please I am being overcharged

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