Forum Discussion

skyuser's avatar
skyuser
On our wavelength
3 months ago

Help, need to cancel an fault engineer appt... but my account shows no appt booked.

Hey all,

As above...hoping a mod sees this...   had some problems with BB - used the online system to test and after 4 hours it said lets book an engineer, did so...

booking ref  22040228  took a screen shot as well, however, BB at home has since started working. I went to the webpage to click and cancel/manage an appt - but its no there

can any mod check please?  and cancel it as dont want to pay any fees

its booked for 15/11/2024 4pm to 7pm

thanks

  • Zach_R's avatar
    Zach_R
    Forum Team
    3 months ago

    Hi skyuser,

    Thank you for your post and welcome back to our community forums. We're here to help. 

    I'm sorry to hear you've had some trouble trying to manage/cancel an appointment online. It can take a little while after it's been booked to appear, so if you checked soon after that may explain why you didn't see anything. Have you been able to cancel it since your post, or do you need further assistance?

    Thanks,
     

    • skyuser's avatar
      skyuser
      On our wavelength
      3 months ago

      Hey,

      I booked it online around 10:34 am 12/11 and whenever I go to the manage a visit section, its not there.

      Just says Looks like you don’t have an engineer appointment booked ....

      still need to cancel this thanks

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team
        3 months ago

        Thanks for the update on this. So that we can assist further we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

         

        Thanks.

         

        Sabrina