Forum Discussion

Les2013's avatar
Les2013
On our wavelength
2 months ago

Help moving home

Can anyone from VM please assist, I have tried chat and unfortunately didn’t get anywhere both times.

i am moving home and was wondering if there is an alternative way to install if possible. Going to a mid terrace and ideally do not want cables over door frames and drilled everywhere like my current install. 

can it be checked if the property has had VM previously as I cannot remember seeing a grey box in front of the house. 

thanks 

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 months ago

    Thanks for reaching out to our Community Forums Les2013, and welcome back!

    We're sorry to hear of the of the uncertainty over the status of the new property.

    We wouldn't be able to confirm if a property has been installed before, we can you can seek to see if this property is serviceable via our postcode checker

    Do please call our Movers team via 0345 454 1111 or 150 from your Virgin Media landline and select option 4 and then option 3.

    Thanks,

    David_Bn

    • Les2013's avatar
      Les2013
      On our wavelength
      2 months ago

      Thank you David, there is a charge of £20 and I asked about change of package for £35 and the call handler said I need to do this when we move in is this correct?

      • David_Bn's avatar
        David_Bn
        Forum Team
        2 months ago

        Thanks for coming back to me Les2013.

        When a move is processed, this would generate a standard charge of £20.00 and with this, the agreement you have with Virgin Media currently would be expected to carry over to the new address, including the contract term that remains.

        In some cases, we may need to discuss a new deal if you're currently out of contract or if you're contract includes products/promotions that have since expired.

        Hope that answers your questions, but do feel free to come back to us if you have any further questions.

        Thanks

        David_Bn