Somehow all my emails have been wiped out of existence. I have no idea what my account number is (signed up 29th March) and therefore despite all the tech being delivered I have no idea when/how we can use it. I have tried chat but no one ever answers. Twice my phone has died while waiting. Does anyone know how I can get my account number? Please?
VM forum team members will help with the account stuff. In the meantime plug in and go
https://www.virginmedia.com/help/quickstart-set-up
Thank you for the info. According to the link we need an engineer visit. 👍
Forum TeamHello No1wtbHh,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your account information. Our online chat service isn't an instant response service but the agents will reply to you as quickly as possible. I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
Hi Steven
we need an engineer visit as not all previous wires etc in place
regards
trish
Installation matters should be dealt with by the pre-installation and delivery team on 0800 052 1734. Explain the problem and request a tech visit to install a socket. Can't say whether or not you need an account number to speak to them.
Forum TeamThanks for coming back to us Patricia. We are currently experiencing an issue with our online account system and this could be the cause of you not receiving the email. I'll do some further checks from here to see if theres anything else that we can do. Please also check your junk or spam folder as the emails can sometimes find their way in to those folders.
Kind Regards,
Steven_L
Forum TeamAs advised in my previous post. We are currently experiencing an issue with our online account system and this could be the cause of you not receiving the email. I'll do some further checks from here to see if theres anything else that we can do.
Kind Regards,
Steven_L
Forum TeamHave you received any emails this morning? This could be due to the issues that were mentioned in my posts yesterday with regards to our online account system.
Kind Regards,
Steven_L
