Forum Discussion

rebphil's avatar
rebphil
Joining in
2 years ago

Haven't received contract or router

I signed up for virgin WiFi on Monday, it was due to be delivered on Thursday. It didn't arrive and they never sent my contract so I don't have an account number to use the get help through one of the phone numbers. I've signed up again today just in case I did something wrong the first time, but still no contract. I don't know what to do!

  • VM-Jon's avatar
    VM-Jon
    Problem sorter

    Hi rebphil 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Thank you

    Jon

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey Maxexll, thank you for reaching out and warm welcome to the community I am so sorry to hear this.

      Let me send you a DM and will find out what is happening.