Have to resubscribe to TNT Sports. What?

Yeah last time I was at the local Indian I was having a chat over a plate of biriani when, out of the blue, the plate was whipped away from under my nose and I received a penned note from a waiter on a napkin saying "We wanted to let you know that we’re making a change to the way we provide plates of biriani in order to continue to provide the best value menu packages for our customers. We’ve noticed that you haven’t eaten from your plate of biriani in the last 3 minutes, and therefore we’re removing automatic access to it from now on. Don’t worry, nothing else is changing. If you wish to re-activate access to your plate of biriani, you can click here for more information."

If you have a look at the forum pages there is a serious state of flux between Virgin Media and TNT Sport. This sounds like a new chapter in that contractual drama. 

Also had this email and I regularly watch TNT. Utter joke. 

Hello

We wanted to let you know that we’re making a change to the way we provide TNT Sports channels in order to continue to provide the best value entertainment packages for our customers. We’ve noticed that you haven’t viewed these channels in the last 6 months, and therefore we’re removing automatic access to them from 30th June 2024. Don’t worry, nothing else is changing. If you wish to re-activate TNT Sports, you can click here for more information.

Thanks

The Virgin Media team

Also had this email today and am lost for words. I pay a premium price for services and channels, to be told because I’ve not viewed the channels in the last six months (which I have) that I will loose access. 

Virgin are quite happy to increase prices but I did not spot a price reduction or incentive in the email to loose access.

i’ll be the one to decide what channels I have access to by paying my subscription thank you very much.

Haven’t received any emails recently saying that as you haven’t used your landline for six months we’re removing this and reducing your monthly cost. 

My issue here is that I’ve been watching TNT Sports channels regularly during the last 6 months. So is this a) a fishing exercise by VM telling lies to scare their customers into confirming their desire to keep TBT, b) a mistake in who got sent this email, or c) they’re using inaccurate data on what I’m watching? 

Must admit that I've always assumed that Virgin, Disney, Amazon, Channel4, BBC iPlayer, whatever are spying on you. Where do they get viewing figures from otherwise?

I have watched TNT Sports regularly over the last six months so VM are plain wrong to suggest I haven’t (or have rarely) done so. Why have I received this email?

There are lots of channels on my package that I have never watched but VM aren’t taking those away. It would be good if a Forum Team member could explain exactly why VM are taking this action, and why they are taking away channels that are part of the contract. It shouldn’t make any difference whether the customer views them or not. 

I also view TNT regularly and received the email. Think this is going to backfire on VM. 

I had the same email today and record TNT almost every weekend.

Got on the online chat and they said they could reinstate but price would go up as it's not included in Maxxit anymore I complained and the chat person said they spoke to a manager and it would be free til the end of my contract. 

An hour later I get an email confirming a new contract that my bill was going up by £20 a month due to TNT and that the next payment would be £40 more than I normally pay!!!!

I have just got off the phone and the chap confirmed that he could see that the account has over 90hrs of viewing on TNT but explained that since January it has been separate from packages which was why the bill had gone up. I complained again saying my contract was agreed and that included BT/TNT sport. I have been assured that my account will be corrected and continue at the original price til it ends in December. But we will see I guess!!!!!

Totally agree, it states to give customers best value but no mention of a decrease in monthly bill for offering fewer channels which would give us better value.