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kieranbagg26's avatar
kieranbagg26
Joining in
11 hours ago

Have I been scammed?

I have purchased a bundle which includes a Hisense smart TV as an incentive (have to say it was a big reason why I opted for Virgin Media in the first place), but there is absolutely no sign of the TV! I was told it’ll be delivered 45 days after installation, then 55 days, and we are now 75+ days and I’ve still not had it delivered. I’ve tried to speak on the live chat and just get told that the “back end team is working on it” and someone will be in touch within 48-72 hours, but countless 48-72 hour periods go by and there is no communication whatsoever. This is the worst customer service experience I have ever received, to the point where I am starting to think I have been scammed!!

Has anyone else experienced this problem?

complaint
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5 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 hours ago

    Yes, very common. TV, iPad, cashback. We've seen them all. Nothing happens until the customer complains, and then they have to fight for it. 

    Be ready for the trap where VM and a 'partner agency' pass you back and forward between them in the hope you will give up. You may have to go to Trading Standards. 

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team
        7 hours ago

        Hi kieranbagg26,

        Thanks for posting, so I can get a few more details from you regarding this, I've popped you over a private message.

        Alex_Rm

  • Cardiffman282's avatar
    Cardiffman282
    Community elder
    10 hours ago

    Yup it comes up all the time on here. You have tagged your post with the word complaint but have you actually raised a formal written complaint via your online account? 

    • kieranbagg26's avatar
      kieranbagg26
      Joining in
      10 hours ago

      I attempted to raise a complaint via the live chat and got through to someone from the complaints team, but not heard anything since