MDG211
12 months agoTuning in
Have I been lied to by Virgin Staff?
Today I negotiated a new deal on broadband by phoning the virgin cancellation line. Before I agreed to the new contract I asked THREE times if the price will increase in April due RPI etc. I was told THREE times NO it will not this is a fixed price contract, so I agreed.
I just received the pre contract information in email and on the very first page next to my price is an asterisk that says prices will increase with RPI starting in April.
So I have been lied to, I was told it would not increase and my price was fixed. I guess the offshore call centre staff just say anything to get you to take the contract?