Further issues with switchover to following death of my father

I am absolutely astounded by the complete cluster that Virgin Media have made when trying to change the account in to my Mothers name from my late Father. 

I contacted the 'bereavement team' on the telephone who advised that they would be able to change the service across. I was on the phone for around 30 minutes before the woman came back and claimed that there was a "technical problem" and so she was passing me to someone else. I was then transferred to another gentleman, Jonathan who stated that because my Mothers box is a Virgin 360 box the transfer cannot be done on the phone. However, the worst news came when I was informed on Friday  that due to the error of his colleague my Mother's services have now been disconnected for up to 48 hours leaving a vulnerable 75 year old woman who now lives alone without a landline, internet or TV. This all at the worst time of our lives.

On Saturday the services were restored and an engineer visited the address to ensure that they were working. He was really good and managed to sort it all out.

This morning the landline has now gone off and their phone number of over 40 years has been disconnected meaning at this really difficult time no one can get in touch with my Mother. She is waiting on funeral directors and other people calling and they now cannot reach her. This is a complete joke and needs to be sorted out as my Mother is now left with no landline to her home at this critical time. 

I contacted the bereavement team earlier today who said they would look into it but didn't seem very hot on the heels to get this sorted. This is causing us huge problems at an already difficult time. 

If you see the previous conversations I have had all weekend you will get the gist.