Disaster changing account over following death of my Father.
I am absolutely astounded by the complete cluster that Virgin Media have made when trying to change the account in to my Mothers name from my late Father.
I contacted the 'bereavement team' on the telephone who advised that they would be able to change the service across. I was on the phone for around 30 minutes before the woman came back and claimed that there was a "technical problem" and so she was passing me to someone else. I was then transferred to another gentleman, Jonathan who stated that because my Mothers box is a Virgin 360 box the transfer cannot be done on the phone. However, the worst news came when I was informed that due to the error of his colleague my Mother's services have now been disconnected for up to 48 hours leaving a vulnerable 75 year old woman who now lives alone without a landline, internet or TV. This all at the worst time of our lives. I mean how in 2025 can something like this happen?
This is a complete shambles and needs to be sorted long before any 48 hour window. I cannot articulate in polite words how annoyed and angry I am with this situation. The call handler told me that the staff member I initially spoke to should know this is an issue and should not have proceeded with changing it over and should have directed me to the website.
