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Toffs24's avatar
Toffs24
Tuning in
12 months ago

Free xbox

I got installed on March 22nd and have still not received my xbox gift.I have been lied and lied to on your useless whatsapp team and twitter team keep saying stuff like youll recieve it in 3 days thats now a month passed nothing and said receive update soon everytime and heard nothing.Its complete lies I want answers now and want my xbox.Yous have broke contract and frauded me to join.Keep fobbing me off with your circuis of a company.Exertis who I've foned have never had an order from day 1 of install.I want answers now not next week NOW....

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    • Toffs24's avatar
      Toffs24
      Tuning in
      12 months ago

      Thanks Graham I've tried everything in the list.They have gave me every answer in the book fobbing me off.Only reason why I went with VM was for the xbox or I wouldn't have.Theres something else that must be done?I've put a complaint in still heard nothing.Where is the VM staff who work in this community help? 

      • Nathan_B's avatar
        Nathan_B
        Icon for Forum Team rankForum Team
        12 months ago

        Hi there Toffs24 👋 Welcome to our forum and thanks for your post 😊

        Sorry to see you've been having issues with getting your Xbox, I can certainly understand the frustration with chasing this up. I have checked and I can see the Twitter/X team are actively chasing this up so it would be best to allow them to continue helping so as not to have any overlap of it being chased etc.

        Regards

        Nathan

    • Toffs24's avatar
      Toffs24
      Tuning in
      11 months ago

      Sorry didnt know it was ireland.Yes that's correct but I was meant to get the xbox 28 days after install and 14 days for delivery 42 in total amd was meant to get it way before my 1st bill was to be paid so it doesnt apply.They have lied with every excuse like saying it will be here in 3 days to saying they've ran out to saying it will be dealt with but hasn't.To make matters worse i contacted exertis the 3rd party company who does the xbox and they said they have never had an order from VM.Also there site says next day delivery on products its just an absolute nightmare.Ive now waited nearly 2 months since the 42 days time period it was meant to be here.Ive got endless screenshots of all there excuses and fobbing me off for evidence.I just want a resolution and the xbox I was promised.