Forum Discussion

cmsjulie1's avatar
cmsjulie1
Tuning in
2 months ago

Free tv offer

has anyone received their free gift of a tv? My install date was the 11th July and I received an email stating that I would receive my free tv within 55 days. As today is the 55th day and I have not heard anything about delivery I contacted customer support using the online chat 5 days ago. I was told I would receive my tv by today. However he did say it was possible that it would take a further 72 hours so I should definitely have heard of them to arrange the delivery before now. I haven’t heard a thing. I chose to take out the contract with virgin media due to the free tv offer. Has anyone else had a the same problem?

15 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi cmsjulie1 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that you have not received your gift as part of signing up with us. Have you reached out to our partners who will be able to assist with any issues relating to gifts with purchase 👉 Gifts. 

    Please let us know how you get on. 

  • cmsjulie1's avatar
    cmsjulie1
    Tuning in
    2 months ago

    I contacted customer support on Friday and they have escalated it to the relevant team and I should hear from them within 72 hours. They said that I will need to give it until the end of Monday and then call them back if I have not heard from them. 

    • jpeg1's avatar
      jpeg1
      Alessandro Volta
      2 months ago

      This sounds familiar. 

      The CS staff will know nothing about the offer and just put you off for another 48 or 72 hours. 

      Eventually they will tell you to go to a "partner" who will send you straight back to Virginmedia. 

      If the TV is part of your contract with Virginmedia /VM02, it is their responsibility to provide you with the TV.  I hope you have copies of the contract that makes this clear. 

      • cmsjulie1's avatar
        cmsjulie1
        Tuning in
        2 months ago

        Thank you I will check my contract now. I did receive an email the day of activation. Which says as part of my package I will receive my gift within 55 days. I take it you had the same problem. Did you ever get it sorted?

  • silksnxw99's avatar
    silksnxw99
    Joining in
    24 days ago

    In the exact same boat. Installed on 1st August. Signed up with the free Hisense TV or £200 Credit. Have email saying it can be up to 55 days after installation but not heard a thing other than the initial email confirming this.

    • Leilacrowder's avatar
      Leilacrowder
      Joining in
      24 days ago

      My email was 11th August stating 55 days, I’m currently in a PM chat with one of the forum team as th 55 days was Sunday just gone. I’ll let you know what they come back with

      • Jowzer's avatar
        Jowzer
        Joining in
        21 days ago

        I’m exactly the same, email 12 August stating tv would be received within 55 days which was up last weekend. 
        Online agent chat was escalated as they could see no reason why I hadn’t received the tv. Still waiting for a response to the escalation and no sign on the tv.

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      24 days ago

      Hello silksnxw99.

      Thanks for letting us know you're also waiting for the free gift.

      I can have a look at this for you.

      I do need to pass security first, which is done over a private message.

      If you can check the envelope top right of your screen, that would be great. 
      Regards     
      Gareth_L