Forum Discussion

Leilacrowder's avatar
Leilacrowder
Joining in
3 months ago

Free Toshiba TV or £145 bill credit help

Pretty much as the title says. I signed up on Saturday 9th august. 
I chose the Toshiba tv, but when I’ve received the pre contract info - my broadband and tv package is listed but no mention of the offer in the paperwork.

I’ve received the e billing email so I’ve signed up for the online account, and again can’t see any mention of the Toshiba tv anywhere.

this is pretty much the only reason I signed up to virgin media,I was going to sign up elsewhere so I want to make sure it is all ok before I fully proceed with installation 

Is anyone able to check my account please? Thanks

account
billing
Broadband

9 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 months ago

    VM won't recognise the offer until your broadband is installed and past the time you can cancel. 

    Then they will send you back to whoever signed you up. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 months ago

    There are several threads here about "free stuff" not turning up.  I can't ever remember seeing any proper resolution being posted?  Most of them, as noted by jpeg1​ , are told to chase up the company that is promoting the offers.

    It would be good if someone who has received a free gift to post a reply and let us know?

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    3 months ago

    Hi Leilacrowder thanks for posting although we're sorry to hear of the concerns you've raised here.

    It can take up to 42 days for the gift to be with you following installation, so it is a while until you may receive this yet.

    Additionally, did you place the order through us or via a third party?

    Many thanks

    • Leilacrowder's avatar
      Leilacrowder
      Joining in
      9 days ago

      Hi,

      sorry I didn’t reply earlier, for some reason I couldnt log into my account.

      i had an email on 11/08 saying it would be 55 days, and exertis would be emailing to arrange delivery so keep an eye out..i believe 55 days is tomorrow (5th October) I’ve had no further contact regarding this.

      placed directly through virgin media’s website, no 3rd party. Reading other posts of a similar query don’t fill me with hope that I’d receive anytime soon… spam etc has been checked. I did try calling the number in the email on Friday to see if it would get me anywhere, but it just rang out with no answer.

       

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        9 days ago

        Thank you for getting back to us. Generally, if you are receiving a Virgin Media hardware gift or wine, it can take an additional 14 days for your gift to get to you once it has been dispatched. In this case, we would advise waiting until 7th October for a dispatch email. If you do not receive this by then, please get back in contact here and we can take further steps 😊

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 months ago

    This earlier thread has details of gift qualifications. 

    https://community.virginmedia.com/discussions/ManageAccountCable/free-gifts-with-raf/5554160

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 months ago

    Hi Leilacrowder,

    Do you satisfy all the criteria for the promotion?

    Are you a new customer and on VM Full Fibre or VM Fibre?  Looking at the wording in the offer, it isn't available in Full Fibre areas.

    Lowest Ever Monthly Cost: Claim based on the lowest ever monthly price offered as of the date of this offer. New customers on eligible bundles. Virgin Fibre areas. Subject to restrictions & credit check. No set up fee, online only. Terms apply.

    Did you sign up online via the VM website to one of the following included deals ?

    The Bigger Movies M350+, Bigger Sports M350+, Biggest TV M500+, or the Mega Volt bundle.

    The offer isn't available to Flex customers (those not signing up for a 24 months TV contract), or customers on different bundles to those listed above, or customers that registered over the phone.