Forum Discussion

Timbo78's avatar
Timbo78
Dialled in
29 days ago

Free TNT Sports/Eurosport offer. How?

I recently renegotiated my contract in January and lost TNT Sport, as I could no longer afford it. Part of my reason to let it go was that I would have plenty of stuff on Eurosport that I watch often, from alpine skiing to snooker and I'm hooked on the motorcycle racing they have during the summer. And now of course I've lost even that!

I was interested to read about people being given free TNT for the duration of their contract but I've not had any sort of email from Virgin.

As I don't have access to the main VM website any longer (it doesn't work although this forum does) can I get this sorted without having to ring them? I went through a long and painful process over a fortnight or more trying to get retentions to sort things with my contract and don't want to have to go through all that again. 

Can anyone from the website team help? Thanks.

  • Timbo78's avatar
    Timbo78
    Dialled in
    28 days ago

    I never get any emails from VM about anything, unless it's a bill. If I hadn't renewed at a daft price for 18 months I would be cancelling, and wish I had done so in January! Incidentally, Daniel isn't dealing with this via PM, I sent him a message and he has not responded.

    • Molly_T's avatar
      Molly_T
      Forum Team
      27 days ago

      Hi Timbo78 👋 Thanks for getting back to us! 

      Sorry to hear this feedback. We are sorry to hear your frustration given the experience. 
      If you are awaiting a response or further support from my colleague, please do send another message and they will be able to pick this back up with you! If it's that you are looking to raise a complaint with your feedback as a result of the experience, please do let us know and we can help with this. 

      Thank you for your continued patience and understanding in the meantime. 🌞

  • Timbo78's avatar
    Timbo78
    Dialled in
    28 days ago

    I'm not really interested in paying even more money, especially as friends of mine have recently been given far better packages than me for less money than I pay! I was simply wondering why others have been offered this for free and whether or not I could take advantage of the offer as well, as I've had no email about it.

    • Kath_P's avatar
      Kath_P
      Forum Team
      28 days ago

      Hi again Timbo78,

      I'm afraid the only customers who are able to take advantage of the offer are those who have received email with the offer. 

      Many thanks,

  • Kath_P's avatar
    Kath_P
    Forum Team
    28 days ago

    Hi Timbo78, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear that you recently changed your package to remove TNT Sports. The decision to close the channels and move Eurosport content to TNT Sports was made by the channel provider. Due to this, Eurosport one and Eurosport two will not be available from 28 February 2025. Eurosport content will still be accessible for Virgin TV customers to enjoy via TNT Sports.

    You can access Eurosport content by subscribing to TNT Sports, which can be added for £18 per month. I can see you've sent a PM to Daniel, who was originally helping you to sort out another issue. He will be able to go through your options with you, or you can subscribe via your Virgin TV box.

    Many thanks,