scash5
10 months agoTuning in
"Free" Netflix with Stream Box
I agreed a new UK contract in January 2024 with Stream Box and M250. The sales advisor could not discount further but offered "free" Netflix which is clearly stated on my contract summary sheet. Having only just checked our account, we do not have Netflix added and just called retensions who advise we should not have been offered "free" Netflix and we can only benefit from a 10% Netflix discount. I assume this is clear mis-selling by Virgin Media and hope one of their team can reach out to me before we take further action or cancel.