When we signed up to virgin media (big mistake) we signed up for the bigger bundle which included a free Bluetooth speaker, after never receiving it we eventually managed to contact virgin and they have said that it wasn't part of our contract...really annoyed about this and wondering if anyone else has had this issue!!!!
Hi Ginnes2,
A warm welcome and thanks for posting on our community forums. We're sorry to hear that you've been advised your free gift is not included in your current contract.
Can we ask how you placed your order, was this online or over the phone.
Do you have any evidence to say your Bluetooth speaker was included in this deal, if so are you able to upload a picture of this but redact any personal details.
Also, what date did you purchase our services, we may be able to check what offers we're on at this time.
Kind regards Jodi.
Hi, we signed up in June for the bigger bundle, it was someone coming round the door that we signed with and we were also to get another gadget so we can watch virgin upstairs, the guy that signed us up also told us we would get netflix for £5....as things stand we are very disappointed with virgin media.
Forum TeamI am sorry to hear this, what was the other gadget that was promised was this another box sorry?
With the Netflix sometimes they are included in your package but for it to be £5 is a first I have heard of this one.
Does any of this state on your paperwork you got from us at all? Cheers
