First Month Bill

Hello TLHA1232

Thanks for posting your billing query via our forums, we appreciate you wanting some clarity on this.

As with all customers who take or renew their services with us, we charge in advance which is why the first bill covers two months of service. This is reflected at the end of the contract when notice is given, if no notice is given the contract rolls over on a monthly basis (at a different price). 

Help on understanding your bills, including the first one, can be found here.

Rob

The bill should also list the dates that each charge covers. Those dates should illustrate 2 billing cycles.