Forum Discussion

PeteA1's avatar
PeteA1
Joining in
25 days ago

First impressions not good

I signed up for VM broadband last week on the M125 package.

I saw a promotion online with the M250 package at the same price, spoke to a guy this morning who said he would switch to the M250, he then said he was having trouble switching it over and would call back within 2 hours, I’ve heard nothing since which was six hours ago.

I’ve tried calling them back but was on the phone for 90mins+, now I’m wondering if I’ve made the right choice as it seems almost impossible to speak to anyone if problems arise and, the VM chatbot is next to useless.

Please tell me this not a taste of things to come.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    25 days ago

    You have a 14 day cooling off period. So you need to decide fairly quickly.  Personally where I live (ex-NTL) the Broadband is very good and I’ve only ever had to speak to CS about twice in many years. So I’m happy enough, but yes others are not so lucky.

  • Martin_N's avatar
    Martin_N
    Forum Team
    24 days ago

    Hi PeteA1,

    Thank you for your post and welcome to the community. 

    I'm very sorry you didn't hear back from the agent you were speaking with. 

    We can certainly take a look on the account to see what was noted. 

    I will private message you now to confirm your details. 

    ^Martin