First bill with a higher price than expected
I was recently called by Virgin media with a ‘better deal’. The deal was cheaper than my original deal and also included a stream box so I agreed. I repeatedly asked on the call whether there will be any other charges too, I was told that there wasn’t.
I was expecting my bill to come to £22 but has instead come to £64. The £22 is also in my contract, there is no mention of a £64 fee. the My Virgin Media app also says something about a £60 monthly payment.
Is anyone able to help on the matter?
