Forum Discussion

jodiebm's avatar
jodiebm
Joining in
19 days ago

Final Bill

Hi,

Do you know how I contact Virgin media after my disconnection? I received my final bill, but I don’t think I have received the automatic compensation for not receiving service for nearly a week and had an appointment with an engineer which did not show up.

I’ve tried to make a complaint via the online form, but I just get an error message when I click on it.

Thanks in advance 

JM

2 Replies

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  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    19 days ago

    Jodie I told the VM forum team over a week ago about the broken link and sweet FA has been done about it. The thing is while it remains broken complaints stats go down so VM isn't bothered. I will give VM another week before going to Ofcom about it. 

    Here's the correct link https://www.virginmedia.com/myvmo2/complaints

     

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    19 days ago

    Thanks for reaching out to us jodiebm, and we're sorry to hear of the decision to leave Virgin Media, and that your final bill appears to not offer the automatic compensation that you're due.

    I'd be happy to look into this for you, and ask you to please check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn