Final bill
Hi
My final bill has something i need to question:
"services added: netflix standard" (at a price higher than one month netflix standard)
why is this, given i've given 30 days notice and that's now passed?
thanks
Forum Discussion
4 Replies
- Robert_P
Forum Team
Hello Chocofenix
Sorry to hear of the billing confusion, we appreciate you taking the time to raise this via the forums.
Was the 30 days notice for a disconnection? We continue to bill you up until the disconnect date, when were you advised the disconnection would complete and what dates does the bill cover?
You can get billing support here.
Full disconnection, i expected a final bill and fee etc, my query is over the "services added" item, is this normal on a final bill?
- Robert_P
We're happy to take a look at this for you, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
Thought i'd replied - termination of all services, i expected charges, it's the "services added" that has thrown me, i've added nothing, because it's full termination.
