MIKE24WF wrote:
I gave my 30 days notice and my services are set to go off 10 August. Can you explain why I have been told that I need to pay a full months bill of £86 on the 13th Aug (usual DD date) for billing period of (8th August-7th September). You expect me to pay this and then be refunded back. Absolutely not!
Yes, OK I see what you mean, but this is perfectly normal and legal. The billing cycle starts on 8th August, at that date you are still a VM customer and possibly you might call and cancel the cancellation or maybe run up a massive bill with pay per view videos - yes OK you won’t, but you might!
VM’s billing is done in advance, this, you actually agreed to when first signing up, yes I know, nobody reads the small print but still; so on 8th August, you as a current VM customer get billed for the next month, yes the DD may go out on 13th, after you have technically left, but that isn’t relevant here, it’s the billing date that is.
You will eventually get refunded for the period after 10th when you stopped being a customer, annoyingly that money is in their account earning them interest rather than in yours, but it is what it is!