Final bill wrong, has extra month added on plus calls?
Hello
I wonder if anyone can help, my dad cancelled his package in February , gave notice as required and he was disconnected on 26th. However he has had a final bill for £134.54 covering the period 1st Feb - 29th March, and has been charged for the full month of March at £53.00 despite being disconnected in February and having sent the boxes back already.
In addition, he also has £57.60 in call charges covering the period 25th January - 2nd Feb, all of which were to Virgin Media firstly trying to get someone to fix the faulty box which had left him without tv and internet for two days, and then to get through to cancel. Is it right that he is charged for this ? I don’t understand why calls have appeared from 25th January when the previous bill already covered this period and the calls weren’t on it?