Final bill significantly more
Hi,
I want to terminate my contract when it ends on 22nd May. I currently pay £68.54 after the annual price increase. I contacted Virgin via web chat to inform them of this disconnection request today, and agreed a disconnection date of 22nd May.
At this point, I was told that the final 30 days of the contract would be billed at the "standard pack price", which is £118. In my contact it states that the price will go up to £97 from 23rd May.
I haven't continued with the process of disconnecting yet as the agent wasn't able to give me an answer on why this could be, other than they "bill in advance".
Has anyone else experienced this? I can't see how they can charge more when I'm still in contract and I don't want to receive any services after this date?
Thanks for any help.
Pete.