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AndiandJude's avatar
AndiandJude
Joining in
2 days ago

Final bill credit - how long?

Final bill shows a credit of almost £80. It’s been over 45 days and still no refund of the credit. Numerous conversations on the online chat - yesterday was told that the cheque could be cancelled today and a bank credit made instead. Today, apparently that can’t be done!!  So how long do I have to wait for this mysterious cheque to arrive as it’s already outside the timescale they gave?!?!

Give me my money virginmedia!!

Really glad I left this awful company now. The customer service is shocking. 

 

[Mod - title edited for clarity]

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    21 hours ago

    Hi AndiandJude 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear you still haven't received a refund of the credit and that you feel this way 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel